Having trouble with your internet connection?
Our technical support staff is available 24/7 to assist you with your internet-related problems. If the frequently asked questions below don’t resolve your issues, please call 360-264-6400 for assistance, or email us at firstname.lastname@example.org.
Having trouble with your Wi-Fi?
I feel your staff went above and beyond to help me with getting everything hooked up, and I look forward to a long relationship with your company. Thank you!
Turning your Wi-Fi router off and then back on again solves most problems. But when you’re constantly having trouble connecting, or experiencing very slow performance, there’s a good chance there are other problems you need to address. Learn more in this guide.
Did you know that Managed Wi-Fi is available with any of our internet packages and adds optimal connectivity throughout all areas of your home or business? You’ll appreciate the state-of-the-art equipment, predictable performance, extended range, worry-free installation, connection assistance, low cost, and customer service you’ve come to expect from Tenino Telephone Company.
Learn more about Managed Wi-Fi or call our office for assistance (360) 264-2915.
You can use our speed test to measure your current internet connection speed.
There are a few things to consider before you begin the test:
- The speed test should work in any web browser that supports Flash. (At least Flash 8 is required to use the current version of the speed test.)
- Directly connect your computer to the modem. Testing via a wireless connection yields varying results that don’t represent your service’s full potential.
- Close other programs using the Internet, disconnect from VPN, and make sure you are not downloading or uploading anything.
- Turn off other computers, tablets or gaming consoles that share your home network.
Apple iOS 15 and 16
Apple iOS 14
Apple iOS 13
Mail for Windows 8
Mail for Windows 10 / 11
Microsoft Outlook 2007
Microsoft Outlook 2010 / 2013
Microsoft Outlook 2016 / 2019 / 365