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Why Won’t My Phone Work?
That depends on whether the problem is in your telephone set,
in the wiring inside your home or office, or in the outside lines and switching equipment that Tenino Telephone
Company uses to provide you with service. Simple tests can help you determine whether to call Tenino Telephone
Company or another company for assistance. These tests may save you time and money.
How To Troubleshoot
These tests can help you determine why your phone isn’t working:
| 1. |
Check to see if all of your telephones are
hung up.
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| 2. |
If you have only one phone and it unplugs,
take it to a friend’s home or office and plug it in. If it doesn’t work there, you probably have a phone
equipment problem.
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| 3. |
To isolate the problem between your premise
and Tenino Telephone Company lines, first remove the cover from the interface. Next remove the clip from
the jack found inside the interface and plug in your telephone set. If the phone works you may have a
problem inside your premise.
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| 4. |
If you have two or more phones that unplug,
unplug all of them. Then try each one—one at a time— in each phone jack or outlet. If one phone
doesn’t work anywhere, you probably have a phone equipment problem. If none of the phones work in a
particular jack, you may have a jack problem. If none of the phones work in any jack, you may have a Tenino
Telephone Company line problem.
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| 5. |
If your phone doesn’t unplug, contact the
company that sold or leased it to you for directions on how to remove it.
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| 6. |
If you have phone accessories—such as
answering machines, speaker phones, cordless phones, a security system, or night bells—make sure that
equipment is working. If your telephone service works without the added equipment, the problem may be with
the accessories. |
If You Hear Noise On Your Line
It may be caused by the weather, aerial satellites, poor
grounding or other conditions that are only temporary. If the noise persists, the troubleshooting tips listed
above may help isolate the problem.
The interference may also be caused by radio frequency signals from amateur, citizens band (CB) and AM/FM broadcast
stations. The installation of a modular filter, obtainable from most stores selling telephone equipment, may
help.
Because cordless telephones operate on radio frequencies, they can also receive interference from nearby radio
transmitters. Contact your cordless telephone equipment supplier or manufacturer for assistance with these
problems.
If You Hear A Rapid Busy Signal
While making a local or long distance call, a rapid busy signal
could mean that all telephone circuits are busy. Wait a few minutes, then try your call again.
Customer-Provided Equipment
State and Federal Regulations make the customer responsible for
the wiring and customer-owned equipment (CPE) inside the home or business. In the event you need additional
wiring and/or jacks or there is a repair problem, you have three options:
| 1. |
You can perform the work
yourself.
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| 2. |
You can hire an independent
contractor.
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| 3. |
You can hire Tenino Telephone
Company and we will charge you our time and material rates. |
In the event a service call is made and it is determined that
the customer’s equipment or wiring is at fault, a minimum half-hour service charge will apply.
If customer-provided equipment is defective or harmful to the
network, it must be removed. Tenino Telephone Company may temporarily disconnect your service upon giving notice
of problems.
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