Having trouble with your internet connection?
Our technical support staff is available 24/7 to assist you with your internet-related problems. If the frequently asked questions below don’t resolve your issues, please call 360-264-6400 for assistance, or email us at firstname.lastname@example.org.
How do I test my connection speed?
I feel your staff went above and beyond to help me with getting everything hooked up, and I look forward to a long relationship with your company. Thank you!
You can use our speed test to measure your current internet connection speed.
There are a few things to consider before you begin the test:
- The speed test should work in any web browser that supports Flash. (At least Flash 8 is required to use the current version of the speed test.)
- Directly connect your computer to the modem. Testing via a wireless connection yields varying results that don’t represent your service’s full potential.
- Close other programs using the Internet, disconnect from VPN, and make sure you are not downloading or uploading anything.
- Turn off other computers, tablets or gaming consoles that share your home network.
The following are the preferred email settings you will need to get set up. You may need some or all of these depending on your device. For additional assistance, please contact us.
Incoming mail server type: IMAP
Incoming mail server name: mail.scattercreek.com
Username: Your full email address
Password: Your email password
Incoming mail port number: 995
Incoming mail security: TLS
Outgoing mail server type: SMTP
Outgoing mail server name: mail.scattercreek.com
Outgoing mail port number: 587
Outgoing mail security: TLS
A user can set up his or her own non-commercial home page on www.scattercreek.com. Here is what needs to be done:
1. Your web files (html files) need to be in your home directory under the public_html directory (e.g. /public_html)
2. To place your html files in the public_html directory, use 32 bit FTP (no knowledge of UNIX required). Set up FTP using the following picture as a guide:
3. The web browser will look for a file called Welcome.html or Index.html. It will load this file automatically when your public_html directory is accessed.
4. To view your home page use the following URL: http://www.scattercreek.com/~username/ “username” is your log-in name for Scatter Creek InfoNet.
5. You can have a link to your page put on our users page. Just send a note to us with your username and small description (optional).
Creating html files To create html files, you need a text editor (like notepad). You can also use one of the html editors available. Many of the html editors have tutorials and searchable help.